Domestic shipping

Expect 5 business days.

International shipping

Expect 10-20 business days.

Incorrect address

Please ensure that your delivery address is correct because if it arrives to the incorrect address and is accepted we are not held responsible to replace the package.

Delivery Partners

Canada Post, Fed Ex and DHL
Standard Canadian orders are fulfilled by Canada Post.
Standard International Orders are fulfilled with DHL or Fed Ex.

Tracking your order

Once a purchase has been completed, you will receive a confirmation of your order containing the details of the said order. After the order has been processed and shipped out, you will receive a shipping confirmation email with the tracking details.

Item availability

Irrlu ensures that online availability matches the inventory we have on hand. However, under circumstances such as sales or holiday seasons, if an item purchased is not in stock, you will receive an email notification from us and your order will be refunded.

Order Cancelation

Irrlu reserves the right to cancel any orders suspected of fraudulent activity. We have an algorithm in place to detect such orders, and any orders canceled because of this will be notified by email and will be refunded in full.

Sales tax and duties

Canadian Orders

Purchases made in Ontario are subject to a 13% HST rate.
Purchases made in British Columbia are subject to a 7% PST and 5% GST rate.
Purchases made in Prince Edward Island are subject to a 14% HST rate.
Purchases made in Newfoundland are subject to a 13% HST rate.
Purchases made in nova scotia are subject to a 15% HST rate.
Purchases made in new Brunswick are subject to a 13% HST rate.
All remaining Canadian provinces are subject to a 5% GST rate on purchases.

International Orders

International orders are subject to any duties and/or taxes or may require a broker to clear the package. These are implemented by the countries customs. By purchasing from you are responsible for such charges. Should you refuse to pay any duties/taxes associated with your order, your order will be returned to us and you will be credited for the full amount you paid, minus full shipping costs.

Refund policy

Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase.

Sales Items

Sale items cannot be returned for exchange / store credit.

Payment Systems

Our payment system is managed via PayPal the worlds leading online payment systems.