Fill out your returns form which is provided within your order and follow any of the instructions below which suites you best. The items have to be unworn, with tags on. There will be no shipping label enclosed as we cannot cover return shipping costs. Please ensure all returns are marked as returns to avoid any additional customs fees.

Can I cancel or modify my order?

If you wish to cancel your order, please send an email to as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

Are the clothes true to size?

We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the smaller size of the two. If you want to ask the experts, our Customer Care team should be able to help you. Please email

Import tax and Duties

All Irrlu orders are currently shipped from Canada, you may be subject to additional import fees upon delivery. We recommend using Import Tax & Duties calculator as a guide.


Certain products that are not immediately available to purchase may be displayed on the site. These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at any time up to the item’s dispatch.